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Frequently Asked Questions

The Essentials

Includes fuel

The travel fares are inclusive of fuel, breakdown cover and VAT.

Subject to adjustment

Fuel prices change frequently. Since cambio travel fares are inclusive of fuel, the price can be adjusted by three cents per kilometre without prior notice. Click on "Tariffs" to find out the current prices.

The cambio deposit

If you opt for the 500 euro "cambioDepot", we will pay to you a monthly refund of 2 euros which corresponds to 4.8% interest per annum.

Online booking - free of charge

Reserving a car is free of charge as long as you book via internet or cambioApp. Calls to our reservation centre for booking, extending hire time or cancelling will be charged at 0.25 euros each.

Changing your tariff

It is possible to change the tariff you've chosen as long as you have done so by the first of each month. One change per legal year ist free of charge. Further changes will be charged at 15 euros each.

Journeys abroad

If you are going abroad and will need to refuel, you should fill the tank completely at the start of trip using the cambio fuel card. After the initial refuelling, all others will be at your own expense including the last one. In return, you will receive a discounted price per kilometre from cambio.

OpenEnd

If you prefer, you don't have to fix a return time with cambio. Only a small additional fee will be charged for this service. "Open End" is available for certain vehicle classes at selected locations in Aachen, Berlin, Bielefeld, Bremen, Hamburg and Cologne.

Registration requirements

To register with cambio, you must be at least 25 years of age OR possess a full driving licence for at least two years and the result of your credit rating needs to be positive.

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