Frequently Asked Questions
How do I book a car?
You can book your car 24 hours a day using your personal computer, your smartphone or your telephone.
When booking via internet you first register by indicating your customer number and your PIN. The "real booking" will then be as easy as our "Trial Booking" tool displayed on the right of the screen. With this tool you can check if your favourite car would be available at your preferred time. The answer will be drawn from the real database.
You can also book a car by calling us on the phone. In this case please state
1. the city where you are registered,
2. your customer number
3. your name
4. day and time of departure and return
5. your favourite location and vehicle class
If the requested car is available, you will immediately receive the confirmation. If not, we will suggest several alternatives.
With the cambioApp you can easily book a car whilst en route. You can also check, modify or cancel your reservation. Find out the closest cambio location, the nearest available car or check the expected costs for your trip. The free cambioApp for iPhone, iPad or iPod is now available on the AppleStore.
By the way: In order to avoid unnecessary stress, we recommend booking the car for one or two hours more than you may need. You can always cancel the remaining time if you return earlier. The cancelled time will only be charged at 35% of the normal time fares.
"Automatic Cancellation" (AutoStorno): Register for this additional service which is available for all locations with an electronic key locker. The remaining time will automatically be cancelled after inserting the car key into the key locker. This service is only available in the city in which you are registered as a customer.