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Frequently Asked Questions

What if the car I've booked is not available?

Please call our reservation service. If there is an electronic locker at your location you can do this by pushing the "B" key on the key pad.

In most case we can directly book another car for you.

Our statistics show that, only 0.25% of all trips cannot happen for some reason or another - we are working on ways of reducing this even more.

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