Frequently Asked Questions
Do I have to clean the car?
Our fleet staff clean and vacuum the cars during the regular vehicle checks. So normally you won't have to take care of the cleaning.
However, if your children just ate some cookies and left crumbs on the back seat or if you used a vehicle car to carry soiled goods, we expect you to clean the vehicle for the next user. Please respect cambio's golden CarSharing rule: everyone is responsible for removing their own "visible residue" (also see our section: Can I take my pet in the car?).
On the other hand, if the car you've booked is already messy before your trip, please don't hesitate to call our reservation service. We will take care of it as soon as possible. If the car is in an unacceptable state and you would prefer not to use it, just call us and book another car. In some cases, you will receive compensation for the inconvenience.
If the car is dirty on the outside, cambio will also cover the costs of you using a car wash.