België / Belgique

Dear member,

The measures taken to limit the spread of the coronavirus have an immense impact on our daily life. Nevertheless you as a Cambio user might still need a car from time to time. That’s why our entire team is committed to continue to guarantee our services. We want to make all essential journeys as safe and easy as possible. You can count on us.

 Cambio is ready

Our share cars remain available. Those who need a car, can still count on cambio: for shopping (for you or someone in the neighborhood), a visit to a patient or to the pharmacist, …

The health of our members is our priority. We explicitly ask to take the necessary hygiene precautions and to strictly follow the guidelines of the government. Wash your hands with water and soap after using the car (or after refueling). Our fleet operators wipe all contact surfaces clean to keep our cars as hygienic as possible.

Do you want to disinfect the steering wheel, gearshift, handbrake, etc. before you start? Of course you can. It would be great! Please make sure to leave the car behind neatly for the next user and pay extra attention to our fair play rules.

We’re staying home too

To limit the spread of the virus, we have asked all our employees to stay home. Working from home is the rule. Only those people who really need to be on the road to ensure our services are excepted. For the sake of good hygiene, all our offices are thus closed.

 What can we do for you?

Of course, we remain accessible. You can reach the call center by phone as usual. The customer service will still answer all your questions and help everyone who would like to register. Via mail and phone the staff of our customer service is there for you. Soon we will also launch a chat feature on our website.

Please take a look at the cambioApp. It has recently been enhanced with new features and now contains even more information. On the Mycambio-page on our website too, we reply to the most frequently asked questions.

If you urgently need a car, you can start even quicker now. The cambioApp now also allows you to open the car with your smartphone. You no longer have to wait until your card arrives.

Please do keep in mind that the virus also impacts our team and their families. We do everything we can to give the people behind the cambio-system the freedom they need to adapt themselves to the situation. This could have some implications, but everybody tries his very best to help you as soon as possible.

 Are you staying home?

Have you cancelled your trip after this week’s news? Then cambio carsharing totally supports your decision. Therefore, we won’t charge any fee for the late cancellations of trips in the last two days.

Cambio is glad that you help stopping the spread of the virus too.

 And now what?

Cambio gathers the most recent info about its services during the coronacrisis on its website and on social media. We try to respect the harshened measures as good as possible and adapt our operations to it. To us, it is paramount that those who need a car these days, can count on it. Stay tuned!

 Take care of yourself and each other,

On behalf of the entire cambio-team,

Frédéric Van Malleghem - cambio Brussels