e-cambio

You may make a reservation 24/7. Last minute or way ahead of time, whatever suits your needs. Cambio will have a car where you want, whenever you want.

1. Using the app
   
   Our cambioApp (Apple of Android)  is a very useful tool to quickly make and change your reservations. Did you make a reservation in a city you have never been to? Our app will show you the way. Don’t forget to opt in on ‘zone cars’, it’ll broaden your options even further in select cities.
2. Using the website
   
   Log in on cambio.be using your personal username and password to access your cambio portal. This is the place to manage your whole cambio experience: you may make reservations, consult your reservation archive, change your contact information, … Simple as that!
3. By phone
   
   No internet at your disposal? Our reservation centre is available 24/7 via the number +32 2 505 40 40. We’ll check if your desired vehicle is available. If not, we’ll find you an alternative.
   
   Please keep the following information on hand:

• The region where you're a member: Flanders, Brussels or Wallonia
• Your client number
• The desired time of your reservation
• Your desired station and vehicle class
  
  Attention: when making or changing a reservation via our reservation centre, a small fee of €1 is billed. 

Yes, that’s why we introduced the range when reserving your e-cambio. If you drive no more than the maximum number of kilometers you have announced, the car will always be sufficiently charged. If you drive more, you will need to charge during the trip. 

When reserving an e-cambio you have to provide your estimated amount of kilometers or estimated range before being able to click ‘reserve’. We ask for the ‘estimated amount of kilometers’ when making a reservation, because we want to assure you the battery is sufficiently charged to be able to finish your trip. If you can estimate this correctly, you will never face an issue.

Driving more kilometers during your trip is absolutely no problem, of course. We just ask that you perform a charge along the way. This can be done with the charging pass in the car, at every public charging point. Absolutely free, of course.  For example, if you estimate your trip being 50km but you end up driving 100km during your reservation, you need to recharge. Our guideline is: for every 25km you drive, you need to add 10% worth of charge. This way you don’t inconvenience the next user.

With this handy tool you can when exactly you need to charge during longer drives: (https://abetterrouteplanner.com/ ). Enjoy e-cambio!

Kijk altijd even na of er geen nieuwe schade is aan de wagen, volg de stappen in het boordboek mocht dit toch het geval zijn. Voorts instappen, aan onze fair play regels denken en rijden maar!

In sommige steden voorzien we parkeerbeugels. Zet deze op voor je wegrijdt, dan ben je zeker van jouw eigen parkeerplek.

Store the carging cable always in de trunk of the car before leaving. That makes it easy at your return to start a new charging session.  

If the car is not connected at the start of your reservation, please check if the cable is in the trunk. If not, it is mandatory to call the callcenter/reservation desk. If a charging cable is missing and you do not warn the reservation desk before starting your reservation, you will be held responsible for the replacement cost (275€).

Our electric cars charge while they’re not in use. At the time of your reservation we ask for the estimated distance you wish to drive, so that our system can calculate how long the car needs to charge. This means you needn’t charge the vehicle during your reservation.

It is important to securely connect the car to the charging station using the charging cable upon your return.

Our instructional video will guide you through the necessary steps:

• Take the charge pass provided in the car
• Take the charging cable from the boot (in case a fixed cable is not provided)
• Scan the charging pass at the charging station to start the charging session.
• Connect the charging cable to the charging station.
• Open the socket flap and connect the charging cable.
• Verify if the car is actually charging.
• Put the charging pass back in the door of the car.

Renault ZOE

With this model you have two options:

•         There is a button on the key depicting a ‘plug’. By pressing it you either disconnect the plug from the car or you open the cap covering the power socket.

•         To the left of the steering wheel is a button with the same functionality.

Nissan Leaf & Evalia

To the left of the steering wheel you can find a button with a fuel-pump-with-a-plug icon. This unlocks the compartment to reach the car’s contact point.

You can charge the e-cambio at the provided spot at the station. You can find spots to charge during the drive here. You can pay using the charging pass that you can find in the car.

No, of course not! Every e-cambio is equipped with a charging card that allows you to charge at all public charging stations. You can find a map with the specific locations here.

You need the charging badge to log off the charging session when you leave, and to start the charging session at the end of your reservation. You will always find the car's charging badge in the driver's door. It must always remain in the car, so don't forget to put it back after charging.

De ECO-modus is een functie die de actieradius van de auto optimaliseert, maar impact heeft op snelheid, versnelling, verwarming, enzovoort. Als eco-modus is ingeschakeld kleurt het onderste van het dashboard groen. Je (des-)activeert eco-modus met de ECO-knop naast de selectiehendel.
 

With e-cambio vehicles in Flanders, you can drive abroad. This is different for e-cambio vehicles in Brussels, which may only be used in Belgium, with a maximum of 150 km per reservation. Always check the vehicle's region of origin before planning an international trip.

You can find the list of which countries you are allowed to travel to with an e-cambio from Flanders here.
Please not: the charging pass only works within Europe.

You haven’t disconnected the charging cable yet, that’s why the car can’t start yet. End the charging session by logging out of the session with the charging card (which you can find in the door of the car), disconnect the cable and put it in the boot. Now you can start. 

• Is the car actually switched off?
• Have you followed all the steps correctly? If in doubt, go through all the steps again.

  • Is the charging cable inserted deep enough into the socket, both in the car and in the charging station?
    Note: Sometimes the charging cable clicks into place without being fully inserted.
    Unlock the charging cable again and make sure to push it completely into the car.

  • Have you activated the charging session with the charging card

You can check on the dashboard and/or the charging station whether the car is charging correctly: a message will appear on the dashboard indicating that the car is charging, and the charging station should light up blue. Be sure to check this before locking the car.

• Is the charging station defective? Then contact the charging station operator. They can often reset the station remotely, after which charging usually works again.

If you still cannot get the car to charge, contact the call center.

No, there is no cable provided that can be plugged into a regular household socket.

If you don’t drive beyond the radius you have specified, there’s no need to worry about this. If you want to drive more kilometers, you will need to plan to recharge along the way.

Park legally as close as possible to the designated spot (not in a cambio parking space for
conventional cars) and notify the call center before leaving the vehicle.